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MyTechHero tools

Find your next step.

Narrow down a tech problem, plan a custom PC, or map a workflow worth automating.

What can we help you with?

For homes & everyday users

Get your tech working again

Friendly, patient help with the day-to-day stuff — no question too small.

  • Computer issues
  • Wi-Fi & printers
  • Device setup
  • Cyber safety
  • Remote support
  • PC builds
Find the right tech help
For businesses & teams

Stop losing hours to repetitive admin

Practical AI and automation that starts small and solves a real, annoying problem.

  • AI workflow assistants
  • Internal tools
  • Process automation
  • Knowledge bases
  • Support improvements
  • System integrations
Request a discovery call

Build a PC around what you do

Choose parts for gaming, streaming or creative work. See a sample budget and check how the parts fit together.

Open the PC Build Lab

Start here

What are you trying to fix?

Tap whatever's closest. We'll take you to the right place — and you don't need to know the technical name for it.

At home

At work

Tech Friction Scanner

Find what technology is costing you — then fix it

A 30-second guided check. Answer a few simple questions and get a recommended service, a friction read, and a clear next step. No sign-up, nothing leaves your browser.

Who are we helping today?

From broken laptops to broken workflows — same idea: find the friction, remove it.

AI & Automation · anonymised showcases

Example projects we can build

The kinds of AI and automation work we take on. Anonymised examples — no client names, and outcomes shown as typical goals, not guarantees.

Anonymised showcase

AI Customer Support Assistant

Problem: Teams repeat the same answers and drift out of sync, so quality depends on who picks up the ticket.

System built: An AI-guided support assistant with structured prompts, knowledge-base logic and clear escalation paths.

Business value: More consistent answers, faster replies, and far less time spent training new staff.

Best for: Support and service teams handling repeat questions.

Ask about this build
Anonymised showcase

Virtual Agent & Call Flow Improvement

Problem: Callers get stuck, repeat themselves, or land on the wrong team — and handovers lose detail.

System built: Reworked virtual-agent prompts, cleaner call flows, and structured handover summaries.

Business value: A smoother caller experience and handovers that actually carry the context across.

Best for: Phone-heavy teams with messy routing.

Ask about this build
Anonymised showcase

Internal Knowledge Base System

Problem: Staff know the answer exists somewhere but can’t find it while a customer waits.

System built: A searchable guidance system with step-by-step troubleshooting and simple decision logic.

Business value: Less guesswork, quicker onboarding, and answers that don’t live in one person’s head.

Best for: Growing teams losing knowledge to turnover.

Ask about this build
Anonymised showcase

Browser Automation Workflow

Problem: Staff manually copy the same information between systems, all day, with the odd costly mistake.

System built: A browser-automation workflow (Playwright-style) that moves and checks the data for them.

Business value: Hours of repetitive copy-paste handed back to the team, with fewer transcription errors.

Best for: Admin roles bridging two systems by hand.

Ask about this build
Anonymised showcase

Operations Dashboard

Problem: The real status of jobs, tasks and payments is scattered across spreadsheets, inboxes and memory.

System built: A command-centre dashboard that pulls the key numbers and statuses into one clear view.

Business value: Better visibility, fewer dropped tasks, and decisions made from one source of truth.

Best for: Owners and managers flying half-blind.

Ask about this build
Anonymised showcase

Website Chat Help Bot

Problem: Visitors don’t know which service they need, so enquiries arrive vague or never arrive at all.

System built: A website chat helper that guides visitors and captures a tidy, qualified enquiry (like this site’s).

Business value: Less friction for visitors and noticeably better-quality enquiries landing in your inbox.

Best for: Service businesses with web traffic.

Ask about this build
Anonymised showcase

Small Business Automation Starter

Problem: A small business loses the same hour every week to admin nobody actually chose to do.

System built: One to three high-friction workflows identified and turned into simple, reliable automations.

Business value: Practical time back without an expensive enterprise system or a big change project.

Best for: Small teams taking a first automation step.

Ask about this build
Anonymised showcase

Process & Systems Review

Problem: A business has the tools, but the workflow around them is messy and no one’s sure where to start.

System built: A structured review that maps the current process, finds the bottlenecks and ranks the fixes.

Business value: A clear, costed set of next steps before any money is spent on new software.

Best for: Anyone unsure what to improve first.

Ask about this build

Automation Blueprint Generator

Turn a messy workflow into a clear automation plan

Describe one workflow in seven quick questions. You'll get a structured blueprint: the friction, a potential approach, a sensible first project, and an honest read on complexity and privacy. Runs in your browser — nothing is sent anywhere until you choose to.

Build a blueprint for one workflow

Pick the process that annoys your team the most — repeat admin, messy handovers, manual reporting. Seven questions, about a minute.

Rule-based planning tool · suggestions, not guarantees · a workflow audit confirms the detail

Systems Demo Sandbox

Serious capability previews, safe to play with

Each demo shows the before, the system, and the after. All simulations — no real client systems, no real data.

AI Support Assistant

Simulation only — no real client data
  • BeforeAnswers vary by who picks up the ticket; new staff guess.
  • SystemAn AI-guided assistant with structured prompts and escalation rules.
  • AfterConsistent replies, faster resolutions, easier training.
Ask about this

Knowledge Base Search

Simulation only — no real client data
  • BeforeThe answer exists somewhere — nobody can find it mid-call.
  • SystemA searchable knowledge base with step-by-step guidance.
  • AfterStaff find the fix in seconds, onboarding gets lighter.
Ask about this

Browser Automation

Simulation only — no real client data
  • BeforeStaff re-type the same details between two systems all day.
  • SystemA browser automation that moves and checks the data itself.
  • AfterHours handed back; fewer transcription errors.
Ask about this

Website Chat Helper

Simulation only — no real client data
  • BeforeVisitors aren't sure what they need, so enquiries arrive vague.
  • SystemA guided chat helper that routes people to the right service.
  • AfterCleaner, better-qualified enquiries in your inbox.
Ask about this

Operations Dashboard

Simulation only — no real client data
  • BeforeJob status lives across spreadsheets, inboxes and memory.
  • SystemA live dashboard pulling statuses into one view.
  • AfterOne source of truth; fewer dropped tasks.
Ask about this

Enquiry Triage

Simulation only — no real client data
  • BeforeEnquiries pile up unsorted; urgent ones wait behind routine ones.
  • SystemAutomatic categorising, summarising and routing.
  • AfterEverything lands in the right queue, nothing slips through.
Ask about this

Workflow Blueprint

Simulation only — no real client data
  • BeforeA workflow everyone complains about, but nobody has mapped.
  • SystemA structured blueprint: friction, approach, first project, risks.
  • AfterA clear, scoped plan you can actually act on.
Build your own blueprint

All demos run locally in your browser. A real build is scoped around your actual tools, data and privacy requirements.

MyTechHero PC Build Lab

Build your gaming PC before you buy it

Pick your parts, watch the build come together, check compatibility and get an estimated NZ price — sample parts and peripheral prices, with labour quoted separately. Then send the whole build through as an enquiry.

Forge your custom PC with MyTechHero

Choose your path, platform, performance tier and visual style — watch the build take shape, check basic compatibility, and send MyTechHero a clean quote request.

Sample NZ parts budgets · basic compatibility check only · final quote confirmed before purchase

What we help with

Two clear sides to MyTechHero

Everyday tech support with a quote before work starts, plus business AI & automation scoped properly before any work begins.

Home Tech Support

For homes, families & everyday users

Quick Tech Fixes

Slow computers, error messages, pop-ups and the small annoying stuff — sorted fast.

Best for: one clear problem you want gone today.

Book a fix

Remote Support

Secure screen-share help while you watch — no need to leave home, anywhere in NZ.

Best for: fast help without a call-out.

Get remote help

On-Site Support

Some jobs are easier in person. We come to you across the Wellington region.

Best for: setups, moves and tricky in-person problems.

Book a visit

Wi-Fi, Printer & Internet Help

Dead spots, drop-outs, printers that won't behave — fixed so everything just works.

Best for: a home that won't stay connected.

Fix my Wi-Fi

Device Setup

Phones, tablets, smart TVs and accessories set up and working together.

Best for: getting a new device working your way.

Set up my device

Cyber Safety Check

A friendly review of passwords, backups and scam protection — explained simply.

Best for: peace of mind for you or your family.

Check my safety

PC Setup & Builds

New machines and custom builds set up properly, with your data moved across.

Best for: a new computer done right first time.

Plan my build

Monthly Maintenance

Regular check-ups, updates and priority support so problems get caught early.

Best for: busy households wanting peace of mind.

Start a plan
Business, AI & Automation

For small businesses & growing teams

AI Workflow Assistant Setup

What: A guided AI assistant for a specific task — drafting replies, triaging enquiries, or answering common questions.

For: teams repeating the same work. Solves: inconsistency and slow responses. Next: a short discovery call.

Talk it through

Website Chat / Help Bot Setup

What: A website helper that guides visitors to the right service or captures better enquiries.

For: service businesses with web traffic. Solves: unclear, low-quality enquiries. Next: a quick scope.

Talk it through

Knowledge Base & Internal Support

What: A searchable guidance system so staff find the right answer during live work.

For: support & admin teams. Solves: scattered knowledge. Next: a workflow audit.

Talk it through

Browser Automation

What: Automating repetitive browser tasks — moving and checking data between systems.

For: admin-heavy roles. Solves: manual copy-paste. Next: a prototype.

Talk it through

Process Automation

What: Connecting forms, email and tools so a repeatable process runs with fewer manual steps.

For: any repeatable workflow. Solves: wasted admin time. Next: a workflow audit.

Talk it through

Reporting Dashboards

What: A single clear view of tasks, statuses, jobs or numbers that are currently scattered.

For: owners & managers. Solves: poor visibility. Next: a discovery call.

Talk it through

Small Business Systems Review

What: A practical look at your current tools and workflow to find the best first improvement.

For: businesses unsure where to start. Solves: guesswork. Next: a workflow audit.

Talk it through

Customer Support Automation

What: Smoother support flows — triage, suggested replies, and cleaner handovers between people.

For: support teams. Solves: slow, inconsistent replies. Next: a discovery call.

Talk it through

CRM / Forms / Email Workflows

What: Tidying how enquiries, forms and follow-ups flow so nothing slips through the cracks.

For: sales & service businesses. Solves: missed follow-ups. Next: a workflow audit.

Talk it through

Is this for me?

What fits who

A quick read on which services suit your situation. ● core fit · ○ often useful.

Service Home users Small businesses Support teams Admin-heavy teams Growing orgs
Home Tech Support●○
Remote Support●●○○
Cyber Safety●●○○○
PC Setup & Builds●○
Workflow Audit●●●●
AI Assistant○●●●
Website Chat Bot●●○●
Knowledge Base System○●●●
Browser Automation●○●●
Dashboard / Reporting●○●●
Process Automation●●●●
Ongoing Support●●○○●

How it works

Simple from first message to sorted

Tell us what's up

Describe the problem or the process in plain words — by form, chat or phone. No tech terms needed.

Get a clear next step

We confirm the price for home jobs up front. Business work starts with a short discovery call or audit so it's scoped properly.

We do the work

Fix it remotely or on-site, or build and test the automation — with you in the loop.

You're better off

Plain-English handover, notes you can keep, and clear options for what's next.

Get a quote before work starts

Describe what you need and we’ll confirm the scope and price with you.

Home tech support

Tell us what’s going wrong, what device you use, and whether you prefer remote help or an on-site visit in Wellington.

Ask about tech support

Custom PC builds

Send your parts list or describe what you want the PC to do. We’ll confirm parts, compatibility and labour in your quote.

Plan a build

Business automation

Tell us which process keeps taking time. We’ll discuss the workflow and quote the work once we understand the scope.

Discuss your workflow

Why businesses talk to MyTechHero

You don't need a huge project to benefit from automation

Most businesses lose time to the same handful of repetitive tasks. The fix usually isn't expensive software — it's one well-chosen improvement, done properly.

Request a discovery call

Start small, not scary

No "digital transformation" needed. The best first project is usually one annoying, repeatable workflow.

Time back where it counts

Repetitive admin, messy handovers and scattered information quietly cost hours every week. We target those first.

Useful systems, not hype

Practical AI and automation that earns its keep — scoped honestly, with a clear yes/no before you spend.

Your information stays yours

Business details are handled carefully and kept confidential. Showcases on this site are anonymised on purpose.

For business leaders

Start with the annoying process

You don't need a huge transformation project. The best first automation is usually one repeatable workflow — reviewed properly, prototyped small, improved from there. Useful AI starts with a clear process, not the other way around.

  • One workflow, scoped carefully
  • Prototype before you commit
  • AI paired with clear process logic
  • Built around how your team actually works
Review My Workflow Request a discovery call Ask About a Prototype

Trust Centre

Practical AI, handled carefully

How MyTechHero approaches client data, AI systems and automation projects — so the useful stuff gets built without cutting corners.

Confidential by default

Client names aren't shown without permission. Public examples are anonymised or simulated, and sensitive data never appears in demos.

Keys stay server-side

API keys are never stored in public front-end code. Real AI integrations run through a secure backend — that's non-negotiable, not an upsell.

Scoped before built

Privacy, access and handover are reviewed before any automation is implemented. Projects start with understanding the work, not installing tools.

People stay in charge

AI assistants should support judgement, not blindly replace it. Every system is designed with human escalation and sensible fallbacks.

Start small, prove it

The safest first project is a small, well-scoped workflow. Prove the value on one process before anything bigger is on the table.

Honest about what's simulated

Everything interactive on this site runs locally in your browser and is clearly labelled. What's a demo is called a demo.

Free · no sign-up

Small Business Automation Checklist

Not sure what to automate first? Run through these. Each "yes" is a sign there's repeat admin, a messy handover, or a simple workflow win hiding in plain sight.

Review My Workflow

Tip: start with whichever one annoys you most. That's usually the best first project.

Based in Wellington
Remote across New Zealand

About MyTechHero

Hands-on tech help with a systems brain

MyTechHero is a Wellington-based tech service with one simple aim: make technology easier for real people. That means fixing the laptop that won't behave — and helping a small business stop repeating the same manual work every week.

It brings together hands-on troubleshooting, practical customer-support experience, and ongoing AI and automation work. The thread connecting all of it is systems thinking: understanding how the pieces fit, then making them work better together — without the jargon or the overpromising.

Bigger jobs are scoped carefully before any work begins, and client details stay confidential. The showcases on this site are anonymised examples of the kinds of problems MyTechHero solves.

Get in touch

Good questions

Frequently asked questions

Home users and business owners both welcome. Here's what people usually ask.

Absolutely — that's still core to what MyTechHero does. Slow computers, Wi-Fi, printers, phones, cyber safety and PC builds are everyday work, for home users of all ages.

Yes. With your permission we connect securely and fix things while you watch — anywhere in New Zealand. On-site visits cover the Wellington region.

Yes — from keeping everyday computers and email reliable, through to AI and automation projects that remove repetitive admin. Small teams without an IT department are a great fit.

Things like AI support assistants, website chat helpers, internal knowledge bases, browser automation, process automation, and reporting dashboards. The showcase section above has anonymised examples.

Yes. A website chat helper can guide visitors to the right service and capture better enquiries — the helper on this very site is an example of the style.

Often, yes. If staff manually copy data between systems or repeat the same steps daily, a browser-automation workflow can handle the repetitive parts. We confirm what's practical during a short audit.

Yes, and it's treated carefully. Client details are kept confidential, and every example on this site is deliberately anonymised — no names or sensitive specifics.

Usually not. The aim is to make your current tools work better together and remove manual steps. If something genuinely needs replacing, you'll get an honest recommendation — not a sales pitch.

It starts with an introductory call, then usually a workflow audit. From there, a prototype or project is quoted around the real complexity. You always know the next step and its cost before committing.

Usually the one repeatable task that annoys you most — something done often, by hand, the same way each time. That's where a small automation pays off fastest.

Not at all. Plenty of people start with "this part of my week is painful." Describe the problem in your own words and we'll work out whether — and how — it can be improved.

The button in the corner is an automated helper. Tell it whether you're after home or business help and what you're trying to do, and it'll point you to the right service. A real person handles the actual work.

Fix a problem today, or rethink a workflow this month

A laptop that won't behave, or a process that wastes hours — tell us what's going on. Clear advice, no pressure.

Request tech help Request a discovery call

Get in touch

Home or business, one form. Tell us a little about what you need and we'll come back with a clear next step.

Your enquiry

Open the email draft or copy the details to send them yourself.